Terms and Conditions

You may use the website only if you are at least 18 years old and capable of entering into a binding contract under the Indian Contract Act, 1872. The website sells clothing for children, but it is meant to be used by adults — a parent, guardian or other adult must place the order.

You agree not to use the website for any unlawful purpose, and not to breach any law of India or of your jurisdiction while using it, including copyright and other intellectual property laws. Breaching any of these terms ends your right to use the website immediately.

Accounts on the website are created by signing in with Google. We never receive or store your Google password, and your use of that account is governed by Google’s own terms. You may also be asked for a mobile number so we can reach you about your orders.

• You are responsible for keeping your Google account credentials confidential and for all activity that takes place under your account.
• The information you give us — name, mobile number and shipping address — must be accurate, current and complete, and you must keep it updated.
• We may suspend, restrict or close an account that we reasonably believe is being used for fraud, abuse, resale, or in breach of these terms.
• Tell us at once if you believe your account has been used without your permission.

How we handle the information tied to your account is set out in our Privacy Policy, which forms part of these terms.

We try to describe and photograph every product as accurately as we can, but we do not warrant that product descriptions, sizing charts or other content on the website are error-free, complete or current.

• Colours and textures can appear differently on different screens, so a garment’s exact shade may vary slightly from the photograph.
• Sizes are indicative and may vary between styles and fabrics. Please check the size chart on the product page before ordering.
• Products are offered subject to availability and in limited quantities. Availability shown on the website is not a guarantee that stock is on hand.
• We may change, limit or discontinue any product or offer at any time, without notice, and without liability to you.

All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise on the product or checkout page. Shipping charges, where applicable, are shown separately before you pay.

Prices are subject to change without notice. The price that applies to your order is the price displayed at the time your order is confirmed. Offers, discounts and coupons are valid only for the period and on the conditions stated with them, and may be withdrawn at any time.

If a product is listed at an incorrect price because of a typographic or system error, we reserve the right to cancel the order and refund any amount already paid, whether or not the order has been confirmed.

Placing an order is an offer to buy. Our acknowledgement of your order — on screen or by email — confirms that we have received it, not that we have accepted it. A contract is formed only when we confirm that your order has been accepted and dispatched.

We reserve the right to refuse, limit or cancel any order, and to limit quantities per person, per household or per order. This includes orders that appear to be placed by dealers or resellers, orders that fail our fraud or address checks, and orders where the product is out of stock. Where we cancel an order for which you have already paid, we will refund the amount paid to the original payment method.

Payments on the website are processed by Razorpay Software Private Limited, our payment gateway. When you pay, you are taken to Razorpay’s secure payment interface and your payment is subject to Razorpay’s own terms and privacy policy in addition to these terms.

• We do not collect or store your card number, CVV, UPI PIN or net-banking credentials. We receive only a payment confirmation and a transaction reference.
• You confirm that the payment instrument you use belongs to you, or that you have the account holder’s permission to use it.
• Orders are processed only after payment is successfully confirmed by the gateway.
• If an amount is debited but the order does not confirm, the amount is normally reversed by your bank or the gateway within the timelines they specify. Write to us with the transaction reference and we will follow it up.
• We are not responsible for failures, delays or downtime of banks, card networks, UPI or the payment gateway, and any bank charges or currency conversion fees are yours to bear.

We ship through third-party courier and logistics partners. Delivery timelines shown on the website or in your order confirmation are estimates, not guarantees, and can be affected by the courier, weather, serviceability of your PIN code, strikes or other events beyond our control.

Please give a complete and correct address with a reachable mobile number. We are not liable for delays or non-delivery caused by an incomplete or incorrect address, or by no one being available to receive the parcel. Risk in the products passes to you on delivery to the address you gave us.

You may request cancellation of an order by writing to us at hello@lilzee.in before it has been dispatched. Once an order has been handed to the courier, it can no longer be cancelled. Approved cancellations are refunded to the original payment method, and the time the amount takes to reach you depends on your bank or payment provider.

We may also cancel an order in the circumstances described in section 5.

At Lilzee, we carefully inspect every product before shipping. Therefore, we do not accept returns or exchanges once an order has been placed and delivered.

Please check the product details, size, colour and measurements carefully before placing your order.

In case you receive a damaged or incorrect product, please contact us within 24 hours of delivery with clear photos or an unboxing video for assistance.

The Lilzee name and logo, and all content on the website — product photographs, illustrations, designs, text, graphics, layout and software — belong to us or to our licensors and are protected by intellectual property law.

You may view, browse and print pages of the website for your own personal, non-commercial use. You may not copy, reproduce, republish, sell, resell, distribute or otherwise exploit any part of the website or its content, and you may not use our marks or images for any commercial purpose, without our prior written permission.

In addition to the other terms, you may not use the website to:

• Break any law or regulation, or encourage anyone else to do so.
• Infringe our intellectual property rights or those of anyone else.
• Harass, abuse, defame, threaten or discriminate against any person or group.
• Submit false or misleading information, or impersonate another person.
• Upload or transmit viruses, malware or any code that could affect the working of the website.
• Scrape, crawl, harvest or otherwise collect data from the website by automated means, or attempt to gain unauthorised access to any part of it, other users’ accounts, or our systems.
• Interfere with or circumvent the security features of the website.

We may terminate your access to the website for breaching any of these.

If you send us reviews, comments, photographs, suggestions or other material — whether on the website, by email or on social media — you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit and publish it in connection with our business, without obligation to keep it confidential, to compensate you, or to reply.

You confirm that what you submit is your own, does not infringe anyone’s rights, and is not unlawful, abusive, obscene or otherwise objectionable. We may, but are not obliged to, monitor, edit or remove any submission at our discretion.

The website depends on third-party services — including Google sign-in, Razorpay for payments, cloud hosting for our website and order records, and courier partners for delivery. These are provided on their own terms, and we make no warranty about their availability, accuracy or performance.

The website may also link to other websites, such as our social media pages. We do not control those sites and are not responsible for their content, products or practices. Any dealing you have with a third party through the website is between you and them.

The website and everything on it are provided on an “as is” and “as available” basis. We do not warrant that the website will be uninterrupted, timely, secure or error-free, or that any defect will be corrected. We may modify, suspend or withdraw the website, or any part of it, at any time without notice.

To the maximum extent permitted by law, Lilzee, its proprietor and its personnel will not be liable for any indirect, incidental, special or consequential loss — including loss of profits, data or goodwill — arising out of your use of the website or of any product bought through it. Where liability cannot be excluded, our total liability in connection with an order is limited to the amount you actually paid for that order.

Nothing in these terms limits any right you have that cannot be excluded under Indian consumer law.

You agree to indemnify and hold Lilzee and its proprietor harmless from any claim, demand, loss or expense, including reasonable legal fees, arising out of your breach of these terms or of any law, or your infringement of the rights of a third party.

We are not liable for any failure or delay in performing our obligations where that failure or delay results from something beyond our reasonable control — including natural disasters, fire, epidemic, strikes, riots, war, government action, failures of internet, power, banking or courier infrastructure, or cyber attacks.

• If any provision of these terms is found to be unlawful or unenforceable, that provision applies to the fullest extent permitted, and the rest of the terms remain in force.
• Our failure to exercise or enforce any right under these terms is not a waiver of that right.
• These terms, together with the Privacy Policy and any policy posted on the website, are the entire agreement between you and us regarding your use of the website.
• You may not assign your rights under these terms. We may assign ours in connection with a transfer of the business.
• Any ambiguity in these terms will not be construed against the party that drafted them.

We may update these terms from time to time to reflect changes in our practices, our services or the law. The revised version will be posted on this page with a new “last updated” date and takes effect when posted. It is your responsibility to check this page periodically — continuing to use the website after a change means you accept the updated terms.

These terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to these terms or your use of the website is subject to the jurisdiction of the competent courts in India.

For any question about these terms, or about an order, reach us at: